Terms of Service
Please review these terms and conditions if you are considering pet preservation services.
Allow yourself the necessary space to navigate the emotional journey following the loss of your cherished companion. When appropriately wrapped and stored in a frozen state, your pet can maintain viability for up to one year. The decision regarding pet preservation carries significant emotional and financial weight; please take the time you need. Dedicate as much time as necessary to grieve, reflect, and manage the practical and financial aspects. To facilitate a positive client experience while upholding personal and professional boundaries, I invite you to access the terms and conditions contract below. This document is designed to ensure clarity and transparency throughout our collaboration. Should you choose to proceed with pet preservation, kindly refer to the instructions within the contract. By working with me, it is understood that clients have acquainted themselves with and consented to the terms outlined in this agreement. Your understanding and thoughtful consideration are truly appreciated.
Creating the best conditions for preservation is really important, and the quick freezing of pets after they pass is a key part of this process. I understand this can be an emotionally challenging step, but freezing is crucial for preventing decomposition and showing respect for your beloved companion, their upLuckily, most household freezers are totally fine for secure storage, and when your pet is properly wrapped, it won't affect any other frozen items. Just a quick heads up, I can't give advice on makeshift freezers or alternative storage methods. If you don't have access to a freezer, it's a good idea to ask for help. But please keep in mind that Amor Mortis can't take responsibility for any damage if your pet isn't stored the right way. If there are issues with handling the remains, there might be a service fee of up to $500. I really appreciate your understanding and cooperation with this.
When it comes to shipping your pets, make sure to follow the shipping directions on my website closely. Don't hesitate to ask if you have any questions. Your carefulness means a lot in making sure your pet is handled safely and respectfully throughout this process.coming memorial.
For clients seeking skull cleaning and bone preservation services, kindly furnish a comprehensive list of medications and supplements administered to your pet, encompassing those used for euthanasia. This request is crucial as the process may involve the use of dermestid beetles, which can be sensitive to specific medications, including flea and tick treatments and certain supplements. Should your pet have been on any medications that might affect the welfare of the beetle colony, alternative bone cleaning methods will be employed. Your conscientiousness in providing this information is genuinely valued.๐งก
A nonrefundable 50% deposit is needed when you place your order and drop off your specimen โ it ensures we kick off the work promptly. We won't begin without it. The remaining balance is due in full when we let you know your order is complete.
Our prices cover the absolute best high-quality work we can offer. However, if you decide to upgrade your custom piece with extras like custom bases, detailed designs, or display items such as boxes and cases, there'll be additional charges. Don't worry, we'll chat about and agree upon these fees beforehand. Crating, shipping, and any other applicable costs are extra.
All Payments and Deposits Are not refundable under any circumstance .Absolutely NO work will be released from Amor Mortis until the balance is paid in full โ NO EXCEPTIONS!!!
Time Frame
It is our commitment to our clients to complete all custom work within a 14 month timeframe. If you're feeling a bit antsy and want to speed things up, we've got you covered! You can pay an expedite fee upfront, and that'll work its magic to shorten the turnaround time.
Cancellation Policy
If, for any reason, you need to cancel, we totally get it, life happens! In such cases, just know that we'll have to hold onto the deposit or any payment you've made. Unfortunately, due to material and overhead costs, these deposits and payments are nonrefundable โ it's just the way things roll.
Changed Mind Policy โ Now, we know minds can change, and that's absolutely okay! If you didn't put down a deposit and want your pet back, we can make it happen, but there'll be some costs involved. You'd be looking at a handling fee of $500, plus any return shipping charges if needed. Please keep in mind, if you don't stick to our deposit terms, there might be delays or potential damage during the return. To keep things smooth, we ask for the $500 handling fee before releasing your pet for a change of heart.
Life's full of twists and turns, and we're here to navigate them with you! If you have any questions or concerns, please reach out. We're all about making this process as stress-free as possible for you.
Consent is important to me.Photos of your pet are not shared on my website or social media without your permission. You and your petโs identity will be kept confidential unless specifically requested. Your privacy matters to us!" ๐๐พ
When it comes to giving your pet the best shot at preservation, freezing them right after they pass is super important. I know, it's not the easiest thing to think about, but trust me, it's a big deal. Freezing works wonders to keep things intact, and showing respect for your beloved pet, and their upcoming memorial. When properly wrapped and stored frozen, your pet can remain viable for up to one year. Freezing plays a crucial role in averting decomposition. Most household freezers are adequate for safe storage, and when properly wrapped, there will be no adverse impact on other frozen items. Please note, I cannot provide guidance on makeshift freezers or alternative storage methods. If lacking a freezer, consider seeking assistance. It's important to emphasize that Amor Mortis assumes no responsibility for damage to pets not appropriately stored. In cases where remains are mishandled, a service fee of up to $500 may be incurred. Your understanding and cooperation in this matter are greatly appreciated. When shipping pets, please follow the shipping directions on my website very closely-please ask questions if you have any doubts.